FAQ
OVOLOZ Protection™ questions
Everything you need to know about adding protection to your journey.
No. OVOLOZ is a transportation marketplace. OVOLOZ Protection™ is a branded travel-protection service offered through licensed insurance partners who underwrite and provide the coverage. OVOLOZ solely facilitates the purchase.
During checkout you can add OVOLOZ Protection™ with a single tap. The premium is included in your one total price — transportation, service fee, and protection together.
Coverage is provided by a licensed insurance partner, identified on your policy certificate. OVOLOZ Protection™ is provider-agnostic, so the underwriting partner may vary by country and plan.
Coverage applies for the period shown on your certificate, typically aligned to your travel dates. Always review your policy documents for exact terms.
Submit a claim from your dashboard or the Claims page. You will be guided to the licensed partner’s claims process, with support available 24/7 for emergencies.
Refunds are subject to the policy terms and any cooling-off period offered by the underwriting partner. See your policy documents or contact insurance support.