The process
Four steps to a claim
1
Gather your details
Have your certificate number, policy number and booking reference ready, plus any receipts or reports.
2
Start your claim
Open a claim from your dashboard or here. You’ll be guided to the underwriting partner’s claims process.
3
Submit evidence
Upload the supporting documents requested for your claim type (medical, interruption, etc.).
4
Track to resolution
Follow your claim status in your dashboard until it is assessed and resolved by the partner.
Claims are handled by the underwriting partner
OVOLOZ facilitates your claim and keeps everything in one place, while assessment and payment are carried out by the licensed insurance partner named on your certificate, under the policy terms.
Contact insurance support